Punjab, India’s Citizen Feedback Model


The government of the State of Punjab, India has created a Citizen Feedback Model that “aims to fight petty corruption, improve service delivery, and facilitate citizen engagement by proactively seeking, through SMS and calls, feedback of citizens who receive day-to-day government services.”[1] The program works by first collecting contact information from citizens when they receive … [Read More...]

OIG Releases Third Quarter 2012 Report

The OIG transmitted its third quarter report for 2012 to the City Council and City officials. The report provides a summary of OIG activity from July 1 through September 30, 2012. City law mandates that the Quarterly include certain statistics about the number, type, and duration of OIG investigations, as well as summaries of concluded … [Read More...]

Owner of Defunct Azteca Supply Co. and Her Husband Sentenced to Federal Prison in Connection With Minority Contract Fraud

The owner of a defunct Chicago company once certified as a minority- and woman-owned business and her husband were sentenced to federal prison terms today in connection with public contract fraud involving projects at O’Hare International Airport and in the Village of Orland Park. Aurora Venegas, the owner of Azteca Supply Co., who pleaded guilty … [Read More...]

OIG Releases 2nd Quarter 2012 Report

The City of Chicago Office of Inspector General (OIG) has transmitted its second quarter report for 2012 to the City Council and City officials. Available for download on the right of your screen, the report provides a summary of OIG activity from April 1 through June 30, 2012. City law mandates that the Quarterly include … [Read More...]

Mistakes in Booter Scheduling Waste Approximately $320,000 Over Two Years

The City of Chicago Office of Inspector General (OIG) released a report on the Chicago Department of Finance’s (DOF) “vehicle immobilization program,” better known as the “boot program.” The investigation revealed that, as of late 2009 through December 2011, the DOF Street Operations division (formerly the Department of Revenue) failed to appropriately schedule and staff … [Read More...]

Lapses in Aviation Contracting Process Leads to at Least $55,000 in Cost Overruns

The OIG released a report on the Chicago Department of Aviation’s (CDA) contracting process, as well as the CDA’s response to the OIG’s findings. Following an investigation, the OIG identified lapses in the contracting process underlying the 2007 construction of a sidewalk at O’Hare International Airport. These lapses, similar to lapses identified in an OIG … [Read More...]

Portland, Oregon “CivicApps for Greater Portland”


CivicApps for Greater Portland is “an open source design contest to showcase regional open data and promote collaboration between citizens and government to create applications, or ‘apps’, that address civic issues and benefit the greater Portland community.”[1] The CivicApps website provides data from various government agencies in the Portland area including the City of Portland, … [Read More...]

State of Nebraska “Nebraska Spending” Website


The State of Nebraska’s budget transparency website– “Nebraska Spending”– was created in July 2007 as part of several accountability reforms initiated by the State Treasurer’s office. The website allows Nebraskans to access state revenue and spending information in a straightforward and comprehensible format. The website includes: Fiscal Year Expenditures, which provides transaction-level detail on the … [Read More...]

Ontario, Canada Ministry of Infrastructure Website


In 2009, the Ministry of Infrastructure in Ontario, Canada launched a website to allow users “to track the progress of recently announced infrastructure stimulus projects in their community and across the province.”[1] The website’s goal is to provide “greater transparency and accountability to Ontario residents regarding federal-provincial infrastructure stimulus funding by highlighting the provincial contribution … [Read More...]

Icelandic Constitutional Council Use of Social Media


 In 2011 the Icelandic Constitutional Council used a variety of social media tools to engage citizens in the process of redrafting the national constitution. The Council posted weekly drafts of articles for the new constitution on its website and invited public comment and debate. Videos of each of the Council’s sessions were streamed live on … [Read More...]